Return Policy

FULL-PRICED items are eligible for a REFUND, EXCHANGE or ONLINE STORE CREDIT NOTE.

Returns must be within 30 DAYS of full priced item(s) being delivered for all Australian and International customers.

Full-priced items purchased with a welcome discount code are still eligible for a refund or online store credit. 

SALE items or items purchased during a flash sale/promotional event are eligible for an EXCHANGE OR ONLINE STORE CREDIT NOTE only. 

Returns must be within 14 DAYS of sale item(s) being delivered for all Australian and International customers.

FINAL SALE items cannot be returned unless faulty, in which case the item will be repaired or replaced. 

Please ensure your shipping details are correct at checkout, as MAYE is unable to update delivery information once an order has been dispatched. If an incorrect or incomplete address is provided, or a parcel is returned to sender due to an incorrect address, refused delivery, or being unclaimed, MAYE will issue a refund or store credit for the order value, less the original shipping fee paid and a $20 AUD return-to-sender fee.

Unfortunately for customers outside of Australia and the USA, we are unable to offer exchanges due to duties and taxes implications. 

See below for more detailed information on our return policy.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

To lodge your return, please click HERE

Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. 

Garment to be neatly folded back into the clear packaging bag it came it before placing back in a suitable satchel to post back.

Please note items will be returned to you if your item(s) does not meet these requirements. Or a $15 AUD cleaning fee may be deducted from your refund if there are make up stains or perfume present on the garment.

For AU and US customers:

If you have opted in for 'shipping protection and easy returns' at the check out during your initial purchase, your return label will be free. 

If you have NOT opted in for 'shipping protection and easy returns', you will need to pay for the return label when you lodge your return. The cost of the return label with be calculated based on your location and the live freight rates.

For customers outside of AU and US:

Unfortunately as we are unable to provide a return label option, you will need to arrange the return shipping independently. If using your own courier, we recommend using a traceable service to reduce the risk of lost parcels. 

Once your return has arrived at our Australian or US warehouse facility, please allow up to 5-10 business days for your return to be processed. You will be notified via email once your return has been processed.  

All full-priced items are eligible for a refund, exchange or online store credit within 30 days of your order being delivered.  

Refunds are reversed onto the form of payment used for the order, i.e. credit card, PayPal or credit note.

Your online credit note is issued in the form of an online gift card and is valid for 3 years from the date of issue. It cannot be returned for a refund or redeemed for cash.

Items purchased using an online store credit can only be returned for an online store credit (cannot be returned for a refund). Please note only one gift card can be used per transaction.

Unfortunately for customers outside of Australia and the USA, we are unable to offer exchanges due to duties and taxes implications. 

Exchanges

MAYE has instant exchanges for Australian and United States customers - you can exchange your item and the new item will be sent to you immediately - before you return the original items. This means there is no chance the new item will sell out before we receive your return and you get the new item faster!

You then have 7 days to send your return back to us - the return just needs to be scanned at the post office within the 7 days, not physically returned to our hub or warehouse.  

We hold $1.00 on your credit card during this 7 day period as a holding fee and if the item is not returned within the 7 days, the replacement item is charged.

There is free outbound shipping on the first exchange and subsequent exchanges will be charged a $9.00 shipping fee.

Unfortunately for customers outside of Australia and the USA, we are unable to offer exchanges due to duties and taxes implications. 

For AU and US customers:

If you have opted in for 'shipping protection and easy returns' at the check out during your initial purchase, your return label will be free. 

If you have NOT opted in for 'shipping protection and easy returns', you will need to pay for the return label when you lodge your return. The cost of the return label with be calculated based on your location and the live freight rates.

For customers outside of AU and US:

Unfortunately as we are unable to provide a return label option, you will need to arrange the return shipping independently. If using your own courier, we recommend using a traceable service to reduce the risk of lost parcels. 

NZ Customers - We have a local NZ address returns can be sent to. Once you lodge your return on the portal, you will be provided with this address.

Sale Items

Sale items, including items purchased during a flash sale or promotional event, are eligible for exchange or store credit only. Your return must be lodged within 14 days of your order being delivered.

Orders placed using a promotional discount code (excluding our 10% Welcome discount) are also considered sale purchases and are subject to this policy.

FINAL SALE

Items marked FINAL SALE cannot be returned for a refund, exchange or store credit unless they are deemed faulty. No exceptions apply for change of mind, incorrect size or change of preference.

All final or clearance salecannot be returned (refund, exchange or store credit) unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Final sale items will be marked clearly as "FINAL SALE" on the product page. 

Full-priced items purchased with a welcome discount code are still eligible for a refund, exchange or online store credit. 

Welcome code only applies to full priced items over $100. Welcome code cannot be used in conjunction with a sale/promotional event.

We are so sorry if your purchase is not perfect!  

To lodge your return, please click HERE

If the item cannot be repaired and a replacement is not available, a refund will be provided.

Gift cards cannot be returned.

Refunds are processed within 5 - 10 business days of your parcel arriving back at our warehouse. Refunds will be processed back into the original method of payment that was used to make your purchase.

If your purchase was made using a credit note or Gift Card, the purchase amount will be applied onto a new Gift Card and cannot be reversed.

Please allow up to 5 business days for funds to appear in your account once your refund has been processed by our team.