1st Order Discount

Effective Date: 10 July 2026

At MAYE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or otherwise interact with us.

By using our website, creating an account or placing an order, you agree to the collection and use of your information as described in this Privacy Policy.

What information we collect

Depending on how you interact with us, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Purchase and order history
  • Account details (if you create an account)
  • Payment information (processed securely through our payment providers)
  • Communications with our Customer Care team
  • Product preferences and wish lists
  • Marketing preferences
  • IP address
  • Browser type
  • Device information
  • Website activity, including pages viewed and products interacted with
  • Cookies and similar tracking technologies

We do not store your full credit or debit card details.

How we collect your information

We collect information in a number of ways, including when you:

  • Visit or browse our website
  • Create a customer account
  • Place an order
  • Subscribe to our newsletter
  • Save products to your wishlist
  • Contact our Customer Care team
  • Enter a promotion, giveaway or survey
  • Interact with us via social media
  • Use cookies while browsing our website

We may also receive information from trusted third-party partners where permitted by law.

How we use your information

Your information helps us provide the best possible shopping experience.

We may use your information to:

  • Process and fulfil your orders
  • Deliver your purchases
  • Process payments securely
  • Provide customer support
  • Process returns and exchanges
  • Communicate with you about your order
  • Recommend products that may interest you
  • Personalise your shopping experience
  • Improve our website, products and services
  • Analyse website performance and customer behaviour
  • Detect and prevent fraud
  • Meet our legal and regulatory obligations
  • Send marketing communications where you have chosen to receive them
Marketing communications

If you choose to receive updates from MAYE, we may send you emails about:

  • New arrivals
  • Exclusive collections
  • Promotions
  • Sales
  • Style inspiration
  • Events
  • Product updates

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting our Customer Care team.

Cookies and website technologies

Like most online retailers, MAYE uses cookies and similar technologies to improve your shopping experience.

Cookies help us:

  • Remember your shopping cart
  • Save your preferences
  • Keep you logged into your account
  • Understand how customers use our website
  • Measure website performance
  • Improve our products and services
  • Personalise content and product recommendations
  • Deliver relevant advertising

You can choose to disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

Sharing your information

We value your trust and do not sell your personal information.

We may share your information with carefully selected service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Fraud prevention services
  • Australia Post and other shipping carriers
  • Warehousing and fulfilment providers
  • Returns and exchange providers
  • Marketing and email service providers
  • Analytics providers
  • Advertising partners
  • Professional advisers
  • Government or regulatory authorities where required by law

These providers are only given the information necessary to perform their services on our behalf.

International data transfers

Some of our service providers operate outside Australia. As a result, your personal information may be transferred to or stored in countries outside Australia.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Protecting your information

We take reasonable technical, administrative and physical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take security seriously, no method of transmitting information over the internet is completely secure and we cannot guarantee absolute security.

Keeping your information

We retain personal information only for as long as necessary to:

  • Provide our products and services
  • Process transactions
  • Meet legal and taxation requirements
  • Resolve disputes
  • Prevent fraud
  • Maintain appropriate business records

When your information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Your privacy rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Update your contact details
  • Withdraw your marketing consent
  • Request the deletion of your personal information where applicable
  • Ask questions about how your information is used

To make a request, please contact us using the details below.

Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Children's privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or would like to access or update your personal information, please contact us.

MAYE

Email: hello@mayethelabel.com.au

Website: https://mayethelabel.com/

We are committed to responding to privacy enquiries within a reasonable timeframe.